At Wild Ridge Outdoors, we stand behind the quality of our products and are committed to consistent customer satisfaction. If something isn’t right with your order, we’re here to help make it right.
Returns Eligibility
We accept returns under the following conditions:
- Items must be returned within 30 days of delivery
- Products must be unused, unworn, and in their original condition
- Items must be returned with original packaging and tags (if applicable)
- Proof of purchase is required
Products that show signs of use, damage caused by misuse, or normal wear and tear may not be eligible for return.
Non-Returnable Items
For hygiene and safety reasons, certain items may be non returnable, including:
- Clearance or final sale items
- Gift cards
- Items marked as non-returnable at the time of purchase
If you’re unsure whether an item qualifies, feel free to contact us before initiating a return.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to the original payment method
- Refunds typically process within 5–10 business days, depending on your payment provider
Shipping costs are non-refundable unless the return is due to a defect or an error on our part.
Exchanges
If you received a defective item or the wrong product, we’re happy to offer an exchange at no additional cost. Please contact us as soon as possible so we can resolve the issue quickly.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items
Damaged or Defective Items
Longevity and reliability matter to us. If your item arrives damaged or defective, please contact us within 7 days of delivery with photos and order details. We’ll work with you to provide a replacement or refund as quickly as possible.
How to Start a Return
To initiate a return or refund request, please contact us through our website with your order number and reason for return. Our support team will guide you through the process.
Policy Updates
Wild Ridge Outdoors reserves the right to update this Refund & Return Policy at any time. Any changes will be posted on this page to maintain transparency and consistency.